Our products are digital files delivered immediately after payment. When ordering, you waive the right of withdrawal for this digital content (see our Terms of sale). We nevertheless refund in the cases below.
When we refund
- The file is defective (it does not open, is incomplete or damaged) and we can neither fix it nor provide you with a working version.
- The file does not match the description on its product page and we cannot fix it.
- You paid twice for the same order (double payment): the extra payment is refunded.
Outside these cases, no refund is granted, in particular for a simple change of mind.
How to request a refund
Write to contact@electronarium.com within 14 days of purchase, stating:
- your order number;
- the e-mail address used for the order;
- a description of the problem (a screenshot helps).
We reply within 72 hours.
What happens next
We first try to fix the problem or send you a corrected file. If that is not possible, we refund you. Refunds are made through PayPal, to the payment method used for the order; the time it takes to appear on your account depends on PayPal and your bank.
These rules do not limit the rights you have under the applicable law.
Last updated: 8 October 2026.